Clinical Support Specialist (Ophthalmology)

$30,000 - $40,000 yearly
  • CVP Physicians
  • Blue Ash, OH, USA
  • Jun 12, 2022
Full time Admin-Clerical Entry Level Health Care Nursing

Job Description

Job Details

Job Type
Number of hires for this role


    • High school or equivalent (Required)

    • Ophthalmology: 1 year (Preferred)


Full Job Description

PRIMARY PURPOSE: Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs

1. Essential Skills and Abilities:

  • Knowledge of medical and ophthalmic terminology.
  • Exceptional communication and interpersonal skills
  • Professionalism, demonstrated respect for staff and patients
  • Positive and collaborative team member
  • Strong organization with attention to detail
  • Proficiency with utilizing computer and applicable software tools
  • Knowledge of HIPAA requirements and the importance of maintaining patient confidentiality
  • Management of multiple tasks occurring simultaneously

2. Guide Call Center agents on proper patient appointment scheduling

  • Help Fast track urgent appointments for patients that require immediate attention
  • Offer assistance to scheduling agents who are unsure of how to correctly schedule or reschedule appointments
  • Coordinate communications between medical professionals for consultation and patient care follow up to ensure patients are receiving timely care.

3. Prescription Refills and Prior Authorizations

  • Facilitate the approval or denial of prescription refill requests for all providers at CVP within 48 hours
  • Work with insurance companies to obtain prior authorization for medications if required, and maintain follow up with patients while waiting for authorization to be complete
  • Ensure accurate documentation of all prescription related activities in NextGen
  • Manage eRx reports for all clinics

4. Patient Required Documentation

  • Work with providers to complete required patient forms, including disability paperwork, FMLA paperwork, DMV paperwork, work excuses, etc.
  • Provide copies of glasses prescriptions, contact lens prescriptions, etc to patients when requested
  • Manage patient communication through the portal to individual providers, responding directly to patients when able.

5. Perform other duties as assigned.


Education: Minimum of a High School diploma or general education degree.

Experience: Previous medical office experience preferred; 1-2 years of previous ophthalmology experience required. .

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance

Medical Specialty:

  • Ophthalmology


  • 8 hour shift

COVID-19 considerations:
Mask required, No Vaccine requirement


  • High school or equivalent (Required)


  • Ophthalmology: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No


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