Clinical Support Specialist (Ophthalmology)

PRIMARY PURPOSE: Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs

1. Essential Skills and Abilities:

• Knowledge of medical and ophthalmic terminology.
• Exceptional communication and interpersonal skills
• Professionalism, demonstrated respect for staff and patients
• Positive and collaborative team member
• Strong organization with attention to detail
• Proficiency with utilizing computer and applicable software tools
• Knowledge of HIPAA requirements and the importance of maintaining patient confidentiality
• Management of multiple tasks occurring simultaneously

2. Guide Call Center agents on proper patient appointment scheduling

• Help Fast track urgent appointments for patients that require immediate attention
• Offer assistance to scheduling agents who are unsure of how to correctly schedule or reschedule appointments
• Coordinate communications between medical professionals for consultation and patient care follow up to ensure patients are receiving timely care.

3. Prescription Refills and Prior Authorizations

• Facilitate the approval or denial of prescription refill requests for all providers at CVP within 48 hours
• Work with insurance companies to obtain prior authorization for medications if required, and maintain follow up with patients while waiting for authorization to be complete
• Ensure accurate documentation of all prescription related activities in NextGen
• Manage eRx reports for all clinics

4. Patient Required Documentation

• Work with providers to complete required patient forms, including disability paperwork, FMLA paperwork, DMV paperwork, work excuses, etc.
• Provide copies of glasses prescriptions, contact lens prescriptions, etc to patients when requested
• Manage patient communication through the portal to individual providers, responding directly to patients when able.

5. Perform other duties as assigned.

BACKGROUND:

Education: Minimum of a High School diploma or general education degree.

Experience: Previous medical office experience preferred; 1-2 years of previous ophthalmology experience required. .

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift

COVID-19 considerations:
Mask required, No Vaccine requirement

Education:

• High school or equivalent (Required)

Experience:

• Ophthalmology: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No