Associate Account Manager

This position is in-office in Anthem, AZ. Hours are flexible as some weekends and after hours response may be required.

We're looking for an Associate Account Manager to join our growing Client Services team. As an Associate Account Manager, you'll provide quality support to our publishers and Account Managers, leveraging data to drive revenue across multiple product platforms.

As an Associate Account Manager, you're the kind of person who thrives on helping people achieve their goals. You are a strategic thinker with a keen eye for detail and great note-taking skills. Juggling tasks and looking for ways to creatively solve problems is in your DNA. You are driven to make a difference and advocate for the needs of your clients, while understanding the needs of the business. This role is best suited for someone who has an interest in online publishing, a heart for the truth, and a meticulous approach to work.

We want people who are passionate about what we stand for. The story, values and mission of Firefly Engagement may be found on our About Us page.

Responsibilities:

• Assist the Account Manager with servicing publisher clients by:
  
  
  • Communicating and responding to publishers via phone, video conferencing, email, and Slack
    
    
  • Championing ad quality and overall revenue performance of sites by leveraging data and reporting
    
    
  • Liaising between clients and other departments to push forward strategic initiatives
    
    
  • Monitoring site performance and compliance with industry or regulatory requirements
    
    
  • Leveraging our CRM to monitor publisher correspondence and nurture the relationship for client retention
    
    
  • Facilitating the on-boarding processes for new clients and vendors
    
    
  • Stay up-to-date with industry news, events and trends

Qualifications:

• No vaccine requirements
  
  
• 1+ years of Customer Service experience, preferably in a digital environment
  
  
• Exceptional written and verbal communication skills
  
  
• Able to multitask with superb prioritization
  
  
• Comfortable working with and interpreting data to provide actionable insights
  
  
• Fast learner and adaptable to change
  
  
• Understanding of the values and the mission of Firefly Engagement and willingness to promote and uphold these both at work and with potential partners, readers, and subscribers (https://fireflyengagement.com/about-us/)

Ideal Candidates will have:

• Strong attention to detail and a love for knocking out lists and projects
• Self-motivation and time management skills
• Solid presentation skills
• Familiarity with Excel or Google Sheets
• Experience working with a CRM and multiple other technologies

Company Perks:

We value company culture and hold it to a high standard. For this reason, we try to make work a fun, relaxed, and highly productive environment. Therefore, we offer the following benefits:

• Healthcare, dental, and vision plans available for full-time employees
• Flexible PTO for full-time employees
• Volunteer PTO for full-time employees
• 401k + company match for full-time employees
• Modern 30,000 sq. ft. building with an employee lounge, game room, gym and library
• Casual work environment
• Walking distance to Anthem businesses and restaurants
• Monthly catered lunch for the office