Marijuana Patient Care Specialist

$41,179 - $62,217 yearly
  • MMJ Health FL
  • Remote
  • May 01, 2022
Full time Business Development Consultant Customer Service Health Care Sales

Job Description

Job Details

Salary
$41,179 - $62,217 a year

Job Type
Full-time

Number of hires for this role
4

Qualifications

    • English (Required)

    • Bachelor's (Preferred)

    • Driver's License (Preferred)


Full Job Description

$1,000 Sign-On Bonus and Free Medical Marijuana Card!

We are MMJ Health, Palm Beach's premier medical cannabis clinic.

We treat patients who want to utilize cannabis to greatly improve their lives, and help reduce their symptoms. Our mission is to provide Real Doctors and Achieve Real Results. Working in the Medical Marijuana industry requires a positive attitude and hard work ethic, it is rewarding and opportunity for advancement is a huge part of who we are.

We are seeking a Patient Care Specialist to join our team! The ideal candidate with have experience in the healthcare and medical industry with a background as a medical sales, medical/clinical assistant or similar work experience. The Patient Care Specialist will deal with the current clients on a regular basis. Duties will include taking detailed notes and information about patient inquires, updating client information on their health records, answering questions and acting as a liaison between the patients and the doctor. You will have other light office administration duties, filing paperwork, keeping up to date information with the Florida Department of Health, drafting formal correspondence and sending emails.

Palm Beach Gardens is our headquarters as we open more offices around the state. You will be coordinating with patients and providing them with continued care, up to date industry recommendations, and medication reminders on the phone. As the Patient Care Specialist you will handle existing patient inquiries, patient concerns, rescheduling requests while meeting performance metrics and quality service goals in a team atmosphere. You will also be expected to perform clerical and administrative functions as well as assisting the Doctor in seeing patients as effectively as possible. Must be able to self start and take the lead on projects. A winning and positive attitude even when dealing with difficult patients is a must! The office is open 6 days a week so some weekend work will be required.

The schedule is Monday - Friday (9am - 7pm) and one Saturday per month

We offer a great work environment in the largest growing industry in the country and have huge room for advancement for those that show determination. Plus, FREE Pizza is supplied on Fridays!

We have nine locations currently and are still planning to grow!
This is an opportunity to get in at the ground level of an extremely fast-growing company! Come make your mark!

Responsibilities:

  • Following-up with 35-50 patients a day on phone calls, notating any changes to current medications, diagnoses, and any recommended changes

  • Staying up to date on the industry's products and medical devices

  • Plan and schedule appointments

  • Answer inbound telephone calls

  • Remind patients of upcoming visits

  • Perform all other office tasks

  • Using the information collected (using our protocols and the PCS own product knowledge) to create new recommendations / treatment plan

  • Strong ability to demonstrate value to patient of booking next appointment

  • Upsell patient on our other services

  • Maintain an overwhelmingly positive experience while interacting with patients

  • Entering in data and patient information during calls

Qualifications:

  • Medical background preferred
  • Ability to handle demanding patients
  • Strong attention to detail
  • Excellent multi-tasking
  • Excellent computer skills
  • Team oriented personality
  • Excellent punctuality

Job Type: Full-time

Pay: $41,179.00 - $62,217.00 per year

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training

Physical Setting:

  • Clinic

Schedule:

  • 10 hour shift
  • Monday to Friday
  • Overtime

Supplemental Pay:

  • Bonus pay
  • Overtime pay
  • Signing bonus

COVID-19 Considerations:
Taking CDC protocols

Vaccine Not Required Currently!

Application Question(s):

  • Please tell us about how you would encourage patients to stay on track with their medications and healthy lifestyle choices while providing excellent customer service

Education:

  • Bachelor's (Preferred)

Experience:

  • Medical: 3 years (Preferred)
  • Patient Care: 3 years (Preferred)

Language:

  • English (Required)

License/Certification:

  • Driver's License (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location