Retention Specialist

$50,000 - $80,000 yearly
  • Inc. Authority LLC
  • Reno, NV, USA
  • May 01, 2022
Full time Business Development Consultant Customer Service Professional Services

Job Description


At Reno-based Inc. Authority (, we consult with, and help register, over 1000 new startups a week, across all fifty states. We promote an environment that is fun, energetic, and creates a positive work culture. Currently, we are growing by leaps and bounds and are excited about helping entrepreneurs!

We are seeking a confident, enthusiastic Retention Specialist who wants to be part of a high-performance organization. Our great work environment rewards you for superior communication skills and puts you on the fast-track to a long-term career. If you are ready to be on a team of top producers, earning top incomes, with limitless growth potential, Inc. Authority is the place for you!

Awesome benefits will include:

Earn up to $80,000! (Base Salary + Commissions, Spiffs, and Bonuses)
No weekends! Enjoy working 8am-5pm Monday-Friday with weekends off!
Fun and exciting team-oriented work environment!
Fresh leads provided daily (no cold calling)
Continuous coaching and full support to help you maximize your earning potential
Opportunities for advancement
Paid vacation, PTO, 401K w/match, health/dental insurance, and education assistance


Engage in inbound and outbound calls with Inc Authority Customers who are considering a change in their services or to renew their services

Collaborate with sales and customer service management on ideas and tactics to provide customers with new services

Respond to customer queries in a timely manner

Analyze customer feedback and develop techniques to ensure customer retention

Provide excellent customer service and ensure customer satisfaction

Explain and upsell our products and benefits of Inc Authority service


Excellent customer service
Interpersonal skills and detail-oriented
Professional demeanor and conduct
Problem solving skill sets, be strategic and diplomatic
Team oriented and able to build positive relationships with customers
Ability to handle rejection
Achieve and exceed individual targets
Basic computer knowledge, including data entry into CRM
Familiarity with multi-line phones

Requirements/Desired Qualifications:

Minimum 1-year experience in a similar role
Customer Service/Call Center experience
Positive and Professional Demeanor and Appearance

About Inc. Authority:

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated to providing you with the resources you need to successfully run your business. Your success is our success.