Job Title: Warehouse/Delivery Agent
Reports To: Assistant Logistics Manager and Logistics Manager
AIS is a Premiere IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California. The career opportunity is based out of our Riverside Warehouse. This career opportunity is ideal for a good-natured, consistent individual. If you are looking for a diverse Warehouse/Delivery Agent role where you can install and set-up equipment, deliver stock to customers and the warehouse, and load equipment into delivery vehicle then this is the role for you.
AIS's Core Values: "We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW" are aligned with AIS Mission Statement: Our mission as a Company is to "Exceed our customers' expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other."
Purpose: The Purpose of this role is to support AIS's purpose of providing technology that works for our clients and revolutionizes their business while providing service they'll fall in love with.
Own the entire customer experience. Evaluate and challenge existing status quo to identify new ways to improve processes and continually elevate the customer experience
Deliver equipment, as well as assist with install and set-up, to clients in a timely manner
Remove old equipment
Toughest Parts of the Job:
Learn AIS as a company of culture, people and processes
Balance the multiple demands and competing priorities of the position
Obey all traffic laws and drive safely to and from various locations
Job Functions: The Warehouse/Delivery Agent is a critical member of our Logistics team responsible for exemplifying our culture and assisting customers in various ways.
Load equipment for daily deliveries
Verify the contents of delivery against delivery paperwork
Deliver scheduled office equipment, (ie; copiers, printers, etc.) installs to customer location or to staging areas in a timely manner
Obey traffic laws and follow established traffic and transportation procedures
Install and set up new equipment at customer site
Remove old equipment from customer site as needed
Verify the removal items against removal paperwork
Provide exceptional customer service by answering any questions customers may have
Remove equipment that is beyond economic repair (BER) from the school sites as needed
Bring removed equipment back to warehouse and tag equipment as directed from removal forms or Logistics Manager
Schedule and move equipment as directed by Logistics Manager
Pick up miscellaneous items from various vendors as directed by Logistics Manager
Keep track of service schedules on delivery vehicles used
Other duties as assigned
General working hours are Monday Friday, 8 am 5 pm with limited absences/tardiness. Additional hours as required to complete objectives.
Travel as needed to support AIS' office locations, customers and industry events
Deliver on Company mission, vision, purpose and core values
Comply with Employee Handbook guidelines
Primary People Contacts:
New and existing team members
External partners, customers, and vendors
Knowledge and Skills:
Knowledge of principles for providing customer service, assessing needs, and evaluating customer satisfaction
Knowledge of current traffic laws
Ability to maneuver, navigate, and drive passenger/delivery vehicles
High school diploma or equivalent
Valid driver's license
Ability to lift, push, pull in excess of 50 pounds comfortably
Good communicator and listener
Able to manage time well and get work accomplished in timely manner
Cautious, deliberate, and practical
Precise in completing assignments
Composed and non-threatening demeanor
AIS offers a competitive hourly pay rate DOE (Depending on Experience), as well as a stimulating working environment. AIS also offers a generous benefits package; medical, dental, vision, and life insurance plans. AIS also offers a matching 401k, paid VTO (Vacation Time Off), paid sick/personal time, paid vacation time, and paid company holidays. Opportunities for advancement are available.