Technology Project Manager

$20.00 - $40.00 hourly
  • AIS
  • North Las Vegas, NV, USA
  • May 01, 2022
Full time Consultant Customer Service Engineering Information Technology Telecommunications

Job Description

Job Title: Technology Project Manager

Reports To:  VP of Service Operations 

 

AIS is a Premiere IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California. The opportunity is based out of North Las Vegas Headquarters and is ideal for a talented, independent individual interested in a full-time project management role.  If you are looking for a diverse technology project manager role where you will manage projects for multiple disciplines, validate workflows, and understand financials associated with service operations, then this is the role for you. 

AIS's Core Values: "We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW" are aligned with AIS Mission Statement: Our mission as a Company is to "Exceed our customers' expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other." 

Purpose: The Purpose of this role is to support AIS's purpose of providing technology that works for our clients and revolutionizes their business while providing service they'll fall in love with. 

 

Major Goals:  

Own the entire customer experience across multiple platforms and departments.

Identify new ways to improve processes and continually elevate the customer experience 

Contribute to optimizing the Service Operations Department, which includes the Managed IT Service and OE Service departments

Coordinate various technology related tasks to support major internal process improvement and external customer-based initiatives


Toughest Parts of the Job:  

Learn AIS as a company of culture, people, and processes  

Balance the multiple demands and competing priorities of the position  

Implement agile IT project management methodologies


Job Functions: The Technology Project Manager is a critical member of our Service Operations department responsible for exemplifying our culture, coordinating technology tasks, and improving the Managed Technology Services department.  

 

Daily tasks include but not limited to: 

Managing internal and external projects by working with the following teams:

Managed IT/Telecom Services

Copier/Printer Services

Internal Support Desk

Validating and understanding baseline technology requirements for each discipline

Gaining exposure to network connectivity, telecommunications, information security, servers, security and desktop support, copier/printer technologies and platforms

Learning and implementing agile IT project management methodologies
Managing project resources, budget, and timeline

Creating and generating project status reports

Generating productivity reports

Validate workflows between Service Operations, Sales, Finance, and Logistics that support pre-sales and post-sales technology projects

Assisting with the operation and optimization of Service Operations department through effective project management

Other duties as assigned 


Working Conditions: 

General working hours are Monday–Friday, 8 am–5 pm with limited absences/tardiness

Deliver on Company mission, vision, and core values 

Comply with Employee Handbook 

Collaborative and team-oriented environment


Primary People Contacts: 

New and existing team members 
AIS leadership 
External partners and vendors 
Community members 


Knowledge and Skills: 

Undergraduate degree completed at college/university or equivalent experience, particularly in the areas of IT, Telecommunications, and/or Project Management

Strong written and verbal communication skills

Good understanding of process methodology

Organizational aptitude

Strong analytical and technical aptitude

Ability to manage multiple projects at once 


Behavioral Characteristics: 

Extremely organized and goal oriented

Deals well with criticism

Quick study and willingness to learn all aspects of the organization

Embraces our company culture

Big picture focus

Methodical, analytical, systematic, and thorough

Firm and not easily shaken

Able to work both in a team setting and independently 

 

AIS offers a competitive hourly pay rate DOE (Depending on Experience), as well as a stimulating working environment. AIS also offers a generous benefits package; medical, dental, vision, and life insurance plans. AIS also offers a matching 401k, paid VTO (Vacation Time Off), paid sick/personal time, paid vacation time, and paid company holidays. Opportunities for advancement are available