ECRS. ECRS brings together retail software, hardware, and services to create the only truly unified retail automation platform on the market. Serving traditional, specialty, natural and co-op grocers as well as c-store and beverage retailers. 

May 01, 2022
Full time
$33,000 - $60,000 yearly
ECRS Remote (Boone, NC, USA)
JOB TITLE: Junior Data Analyst DEPARTMENT: Research and Analytics REPORTS TO: Chief Research Officer FLSA STATUS: Exempt   JOB SUMMARY: An ECRS Junior Data Analyst delivers realistic, practical, common-sense solutions utilizing statistical models and machine learning frameworks/platforms to help and improve the business of our customers by utilizing data from the CATAPULT platform to augment current functionalities.   OBJECTIVES: To design and implement statistical models/algorithms and solutions to achieve a desired business outcome.   RESPONSIBILITIES: Implement algorithms to recognize patterns in retail transaction/sales/ecommerce data and metrics to achieve a desired outcome such as Recommender system, Demand Forecasting etc. Research, design, develop and train new machine learning models or adapt and apply existing models and applications. Design or develop software systems using design and functional specifications,...
May 01, 2022
Full time
$55,000 - $92,000 yearly
ECRS Remote (Boone, NC, USA)
JOB TITLE: Project Manager DEPARTMENT: Professional Services - Implementation Team REPORTS TO: Implementation Services Manager FLSA STATUS: Non-exempt   JOB SUMMARY / DESCRIPTION: The Project Manager position is responsible for the project management services ECRS provides for Point of Sale rollouts in order to ensure that the customer implementation process runs efficiently and meets expectations. The Project Manager works as a liaison between the ECRS Sales, Deployment, Support, Development, QA and Marketing departments and the customer. The Project Manager coordinates all installation-related activities for new and existing customers that require on-site management including, but not limited to, database construction, credit card processing setup, register area preparation, and networking and power management.   GOAL / OBJECTIVE OF ROLE: To ensure the proper, thorough, and successful implementation of Catapult hardware and software for...
May 01, 2022
Full time
$25,000 - $38,000 yearly
ECRS Boone, NC, USA
Customer Care Specialist Department | Customer Care Reports to | Customer Care Manager   ECR Software Corporation (ECRS) is seeking candidates for the full-time position of Customer Care Specialist. The Customer Care Specialist is responsible for communicating with existing and prospective customers, and for processing orders when necessary. Ideal candidates can thrive as a team player in a fast-paced, high-energy, change-oriented environment and possess a high level of business professionalism.   Day-to-day responsibilities include: Accurately process orders per specified guidelines and policies. Provide support to the sales team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc. Develop a high level mastery of the ECRS product offerings and their various configurations. Promote and offer products and services by consulting on and evaluating customer needs. Build excellent...
May 01, 2022
Full time
$50,000 - $68,000 yearly
ECRS Boone, NC, USA
DEPLOYMENT AND SERVICE TECHNICIAN JOB TITLE: Deployment and Service Technician             DEPARTMENT: Hardware Management  REPORTS TO: Deployment and Service Manager FLSA STATUS: Non-Exempt   JOB SUMMARY / DESCRIPTION: The Deployment & Service Technician is responsible, along with the appropriate Manager, for daily operations in the Deployment & Service department. This highly qualified, technical individual will build, stage, configure, repair and refurbish multiple components of the extensive and ever-changing ECRS product line, ensuring our customers receive a quality product and out-of-box experience. This individual is aspiring to be a subject matter expert within the department, proactively reviewing and improving daily tasks and processes, and assisting in higher level department/company projects .   GOAL / OBJECTIVE OF ROLE: To provide exceptional customer service through deployment of POS and SCO orders in a high...
May 01, 2022
Full time
$40,000 - $55,000 yearly
ECRS Boone, NC, USA
HARDWARE SUPPORT TECHNICIAN JOB TITLE: Hardware Support Technician DEPARTMENT: Hardware Support REPORTS TO: Hardware Support Manager FLSA STATUS: Non-Exempt   JOB SUMMARY / DESCRIPTION: The Hardware Support Technician is responsible for the receiving, updating, categorizing, and scheduling of ECRS Hardware Troubleshooting and Installation tickets/issues. The technician is highly professional, organized, empathetic, responsive, and receptive to feedback. The technician follows written instructions and provides feedback to the Hardware Quality Assurance technician who approves release for publishing. The Hardware Support technician aids in the creation of team specific documentation as experience dictates. Successful technicians will achieve the highest level available for their Team achievement matrix or show growth during each peer and manager review. GOAL / OBJECTIVE OF ROLE: The overall effective and efficient delivery of hardware...
May 01, 2022
Full time
$59,000 - $78,000 yearly
ECRS Boone, NC, USA
POINT OF SALE (POS) IMPLEMENTATION SPECIALIST JOB TITLE: POS Implementation Specialist DEPARTMENT: Professional Services - Implementation Team REPORTS TO: Implementation Services Manager FLSA STATUS: Exempt   JOB SUMMARY: The POS (Point of Sale) Implementation Specialist position serves as a customer-facing branch of ECRS. This position requires a high level of customer interaction in order to provide industry-defining implementation, support, and training for the company's hardware and software-based retail automation systems. An Implementation Specialist is required to travel extensively. This position acts as the ECRS on-site expert for networking, hardware, and other technical issues associated with the ECRS product line that performs their duties and responsibilities in getting a retail store installed, trained, and effectively running with their POS automation system.   RESPONSIBILITIES: Travel extensively throughout the US and...
May 01, 2022
Full time
$125,000 - $195,000 yearly
ECRS Boone, NC, USA
SALES DIRECTOR JOB TITLE: Sales Director DEPARTMENT: Sales REPORTS TO: Vice President of Direct Sales FLSA STATUS: Exempt   JOB SUMMARY: The ECRS Sales Director (SD) position provides senior sales leadership and account development to the direct sales team. This position is made up of elite individuals who are trained in the art and science of effective selling. These sales executives are tasked with the primary responsibility of establishing profitable new direct customer relationships for ECRS. The SD serves as our corporate face and voice in the market. For this reason, each SD must have a strong understanding and belief in our products, services, and processes, and possess the proper talent to represent ECRS in the marketplace. Each SD is expected to dramatically contribute in delivering effective business results for the corporation.   RESPONSIBILITIES: Manage all sales activity and overall customer relationships within assigned...
May 01, 2022
Full time
$55,000 - $107,000 yearly
ECRS Boone, NC, USA
SUPPORT DESK MANAGER JOB TITLE: Support Desk Manager DEPARTMENT: Customer Support REPORTS TO: Vice President of Customer Support FLSA STATUS: Exempt LOCATION: Boone NC (Howard Street Location) JOB SUMMARY / DESCRIPTION: The Support Desk Manager assists the VP of Customer Support in the management of daily operations within the Support department. The Support Desk Manager is responsible for ensuring an outstanding level of customer service by providing oversight, supervision, development, and management of all Support team members.  RESPONSIBILITIES: Supervise the Support team by defining and establishing priorities, providing feedback and direction, and handling administrative tasks. Drive daily adherence to the Service Level Agreement (SLA) within the Support department. Provide Support team members with guidance in handling difficult or complex Support tickets. Monitor department metrics and report on trending Support issues, department...