Consumer Cellular

Customer Account Advisor Consumer Cellular is a leading provider of cellular service targeted towards the 50+ age demographic. (Simpler technology and smaller cell phone plans) Assist customers via answering primarily inbound calls: Customer Care Associates will assist customers in troubleshooting their phones, answering billing questions/service questions .Customer Service position in a large call center environment. 50 calls/day (5.25 CPH), primarily inbound calls Essential Duties and Responsibilities include the following. Other duties may be assigned. Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently. Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers. Solicits sale of new or additional services. Research complaints concerning billing or service rendered,...